Schedule 1 of the FIC Act was rewritten in 2022. Work out whether your brokerage is an accountable institution, and the duties that bind you either way.
A WhatsApp outage is a service failure for your brokerage. What FCA PS26/2, DORA and the Consumer Duty actually require, plus a continuity plan.
What the FAIS CPD cycle asks of a small South African brokerage: six, twelve or eighteen hours, what actually counts, and the competence register deadline.
PRIN 2A.8 asks your board to sign off client outcomes yearly. What the FCA found thin, what CP26/23 would change, and where the evidence already sits.
Commission is capped at 12,5% on motor and 20% elsewhere. When a South African brokerage may charge a fee on top, how to agree it, and what to keep on file.
A text thread hides the signals a phone call reveals. How brokers identify vulnerability on WhatsApp, record it lawfully and prove outcomes under FG21/1.
Signing the sale agreement is the easy part. Three separate transfers have to land before the first renewal, and only one of them is about money.
A client asks for everything you hold on them. How a brokerage finds, filters and delivers WhatsApp threads inside the deadline, and when the clock can pause.
A new adviser joins on Monday and clients message on Monday. The FAIS competence deadlines that start on day one, and how to hand over WhatsApp access safely.
A resignation takes hundreds of client threads out of the building. What FAIS, POPIA and Meta actually allow you to recover, and the handover to run.
A clean mid-term adjustment process on WhatsApp: confirm instructions in writing, evidence endorsements and premium changes, and protect the firm from E&O.
UK brokers are expected to evidence good outcomes under Consumer Duty. Here is how a shared WhatsApp inbox keeps client messaging compliant, recorded and fast.
