AI for brokers
Is your AI inbox furnishing automated advice? The FAIS test, and section 38
An AI answering clients on WhatsApp can put a brokerage inside section 38 of the fit and proper rules. The FAIS advice test, and what applies beyond it.
Articles: AI for brokers
AI for brokers
Before an AI tool touches your client book: the POPIA questions to put to a vendor
A demo tells you nothing about where client data goes. The POPIA operator, security and cross-border questions a South African brokerage should ask.
AI for brokers
AI in a Kenyan broker inbox: automated decisions, the DPIA and the ODPC register
Section 35 of the Data Protection Act, the DPIA that automated decisions trigger, and the ODPC registration a small Kenyan brokerage cannot skip.
AI for brokers
Your AI reads isiZulu less accurately than English: test the inbox before you automate
Sentiment models score lower on isiZulu and Sesotho than on English. How a brokerage should test its WhatsApp classifier before letting it reply alone.
AI for brokers
Risk scores and AI in a brokerage: what POPIA section 71 actually requires
The FSCA and PA have mapped AI use in the sector. What POPIA section 71 and FAIS ask of a brokerage that scores client risk and drafts replies with AI.
AI for brokers
AI drafts and auto-replies in a brokerage: what the compliance officer should sign off
Auto-replies and AI drafts help a brokerage answer faster, but the FSP stays accountable. The rules, thresholds and audit logs compliance should approve.
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