Retention and loyalty
Medical scheme broker fees in 2026: what a healthcare book actually pays
What a scheme may pay an accredited healthcare broker from 1 January 2026, what that fee buys, and how a member can switch it off in one message.
Articles: Retention and loyalty
Retention and loyalty
Replacement business: what PPR rule 19 asks of your brokerage
Rule 19 puts a 14-day paper loop between two insurers whenever a risk policy is replaced. What counts as a replacement, and what the record has to show.
Retention and loyalty
Your client says the policy lapsed: grace periods, reinstatement and what a broker may promise
What the 15-day grace period in the Policyholder Protection Rules really covers, when it does not apply, and how a broker handles a reinstatement request.
Retention and loyalty
Underinsurance and the average clause: the sum-insured conversation to have before the claim
Average cuts a claim in proportion to the shortfall. How Southern African brokers run a yearly sum-insured check on WhatsApp and record the answer.
Retention and loyalty
When a client is retrenched: the cover that pays, and the cover to save
A client asks you to cancel everything because they have lost their job. Before you do, check what the credit life policy owes them and what a lapse costs.
Retention and loyalty
Commission clawback: how to cut early-duration lapses in the first 12 months
Commission clawback hurts most in the first year. A persistency playbook: onboarding cadence, debit-order dates and WhatsApp touchpoints that hold.
Retention and loyalty
Lapse risk: how South African brokers use WhatsApp to stop policies falling away
A failed debit order is the first sign of a lapse. How South African brokerages spot it early, reach the client on WhatsApp and keep the policy alive.
No article matches this search.