POPIA stops protecting a client at death; your duty of confidentiality does not. Who may instruct you, which policies lapse, and what the Master requires.
Loss of supply, a surge on restoration and a grid collapse are three different events on a South African policy. What a broker checks before answering.
An insurer declines a claim for non-disclosure. What section 53 obliges it to prove, what your inception file must show, and the claims clocks that follow.
A motor policy pays for the car. The Road Accident Fund pays for the person. The two clocks, the RAF 4 form, and the line a brokerage must not cross.
When a storm puts a month of claims into two days, a brokerage needs triage, document packs and a communication cadence. A plan for short-term brokers.
A rejected claim turns into a complaint in a voice note. How to tell an NFO matter from a FAIS Ombud one, the clocks that run, and what to record.
How South African funeral cover brokers run claim notifications, document collection and premium follow-ups on WhatsApp under the FSCA two-day rule.
