Section 13A of the Insurance Act 2015 makes late payment a breach of contract. What it gives your client, what it does not, and the chase record brokers need.
Loss of supply, a surge on restoration and a grid collapse are three different events on a South African policy. What a broker checks before answering a client.
An insurer declines a claim for non-disclosure. What section 53 obliges it to prove, what your inception file must show, and the claims clocks that start next.
A client mentions an unhappy customer. On claims-made PI or D&O cover, the notification date is the cover date. How brokers spot a circumstance and act fast.
A motor policy pays for the car. The Road Accident Fund pays for the person. The two clocks, the RAF 4 form, and the line a brokerage must not cross.
Photos are compressed, voice notes are statements and media expires. How a UK or Irish brokerage collects claim evidence on WhatsApp that survives a file review.
When a storm puts a month of claims into two days, a brokerage needs triage, document packs and a communication cadence. A practical plan for short-term brokers.
Under DISP a one-line WhatsApp grumble can be a complaint. The definition, the three-day and eight-week clocks, and the records FOS will ask you for.
A rejected claim turns into a complaint in a voice note. How to tell an NFO matter from a FAIS Ombud one, the clocks that run, and what to record.
How brokers keep commercial clients informed during a claim: loss adjusters, interim payments, business interruption and a WhatsApp cadence that holds.
How a UK brokerage takes a first notification of loss on WhatsApp without breaching ICOBS 8.3: what to capture, how to keep the photos and when to hand over.
How South African funeral cover brokers and parlours run claim notifications, document collection and premium follow-ups on WhatsApp under the FSCA two-day rule.
