15 pages · PDF · 601 KB
WhatsApp template pack for insurance brokers
The 24 ORIS WhatsApp message templates as a printable PDF: premium reminders, renewals, claims, quotes and documents, with their Meta category.
What is inside
- A 10-point checklist checked against the Kenyan Data Protection (General) Regulations 2021 and the Nigerian Insurance Industry Reform Act 2025.
- Kenya: M-Pesa, the Insurance Regulatory Authority and WhatsApp premium reminders.
- Kenya: the AI broker inbox, automated decisions and the ODPC.
- Nigeria: NAICOM, the NDPA 2023 and what a broker may send; premium collection and remittance under NIIRA 2025.
Page preview
Contents
- The Kenya and Nigeria checklistp. 3
- Kenya: M-Pesa, the Insurance Regulatory Authority and WhatsApp premium reminders for brokersp. 4
- AI in a Kenyan broker inbox: automated decisions, the DPIA and the ODPC registerp. 7
- Nigeria: NAICOM, the NDPA 2023 and what a broker may send on WhatsAppp. 10
- No premium, no cover: collecting and remitting premium in Nigeria under NIIRA 2025p. 13
- Official sources behind the checklistp. 16
Who it is for
Principals, compliance officers and account handlers of insurance brokerages in Kenya and Nigeria.
Official sources behind the checklist
- ODPC — The Data Protection (General) Regulations, 2021 (regulation 15: direct marketing) — accessed 29 October 2026
- Insurance Regulatory Authority (Kenya) — accessed 29 October 2026
- NAICOM — Nigerian Insurance Industry Reform Act, 2025 (sections 38, 60 and 61) — accessed 29 October 2026
- Meta — sending messages: the 24-hour customer service window — accessed 29 October 2026
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